Privacy policy

Last updated: April 15, 2023

1.- INTRODUCTION

This Privacy Policy explains how Full Stack Big Data collects, uses, stores, discloses and otherwise processes personal data that we collect when you use and interact with our websites and applications that display or link to this Privacy Policy, register for an account and use our services, visit our branded social media pages, register for, attend or participate in our events, webinars or contests, participate in our academy or otherwise interact with us in person and/or by email, text message, instant messaging, telephone and other electronic means. It also tells you about your rights and choices regarding your personal data, and how you can contact us if you have any questions or concerns.

This Privacy Policy does not apply to our handling of personal data that we process on behalf of our business customers as a service provider or processor. Our processing of that information is governed by our agreement with our business customers.

Please read this Privacy Policy carefully. If you do not agree to the terms of this Privacy Policy, you must not use our website or services or otherwise provide us with your personal data. By using and/or accessing our website and services or providing us with your personal data, you acknowledge that you have read and understood this Privacy Policy. Your use of our websites and services is also governed by our Terms of Service.

This Privacy Policy is effective as of the date set forth above. We may update this Privacy Policy from time to time. If we make changes, we will post the updated Privacy Policy on this page or another page that links to this page and change the date at the top of this web page. We encourage you to check for updates and changes to this Privacy Policy by checking this date when you access our website. We will notify you of any changes to this Privacy Policy that may materially affect the way we use or disclose your personal data before the change becomes effective by posting a message on this website, unless applicable law requires another type of notice. Your continued use of the website and our services after we have posted changes to this Privacy Policy or notified you, if applicable, is deemed your acceptance of those changes.

2.- KEY DEFINITIONS

“Affiliates” means entities within our group listed in this Privacy Policy (please read the Affiliates section).

“European Data Protection Law” means the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable national legislation implementing the GDPR and, where applicable, the UK Data Protection Act 2018 and the UK GDPR.

“Privacy Policy” means this Privacy Policy.

“Full Stack Big Data”, “FullStackBigData”, “FSBD”, “we”, “us” and/or “our” refers to Full Stack Big Data SL and its Affiliates, unless otherwise specified.

“Services” and/or “services” refers to our professional Software as a Service service available through our websites.

“You” and “your” refer to the individual to whom the personal data covered by this Privacy Policy relates.

3.- INFORMATION WE COLLECT

Some of the features of our website can be used without providing any personal data, although in order to use some features of the services, personal data is required. We process three broad categories of personal data:

Information provided directly by you;

Information received from third parties; and

Information collected automatically.

3.1.- Information provided directly by you.

Account Registration. If you register for the Services through our website at https://fsbd.ai or another URL we designate, or through a separate subscription agreement with us, as part of such registration we will ask you to provide certain Personal Data, including your name, company name, email address, mobile phone number, and password. If you create an account or log in to the Services using third-party services, such as Google, Facebook, or LinkedIn, we will receive your name and email address and/or phone number as permitted by your profile settings on the third-party service to authenticate you. The information we receive when you authenticate through a third-party service depends on the settings, permissions, and privacy policy controlled by that third-party service. You should always check the privacy settings and notices on the relevant third-party services to understand what data may be disclosed or shared with our Services.

Communication with Full Stack Big Data. We collect personal data that you voluntarily provide to us when you contact us with inquiries (including by filling out relevant forms on our websites), interact with our chat bot on the website, respond to one of our surveys, contact our customer support regarding an issue you are experiencing with the services or otherwise contact us regarding the website or the services.

Transactions. We collect details of transactions you carry out using the Services, including information you provide to enable us to fulfil your orders, which may include financial information such as your credit card number. As a paying user of the Services, we will receive details of your payment transaction (for example, your name, the amount paid and the date of payment).

Payment Information. We collect billing and other payment information (for example, if you sign up for a trial, a paid service, or purchase a third-party service), including payment method details such as credit card number.

Additional payment information. You may choose to provide additional information, such as your VAT, additional billing address, or the name of the entity you represent.

Identity Verification. In some cases (for example, if you request a refund), we may ask you to provide us with information such as your billing information (name, transaction ID, last 4 digits of the credit card associated with the account, billing date, etc.), email address, login name, and, if necessary, information verifying your identity, in accordance with applicable law.

Using our blog, requesting content, or creating a Public Profile. If you use our blog, request content, or wish to participate in our webinars or events, we may ask you to provide us with information such as your name, job title, your photo, or other information. By posting any information on publicly accessible blogs or other areas of our websites, you acknowledge and agree that the data you provide on our websites, including information provided to create your public profile (hereinafter, "Public Profile"), will be visible to any member of the public who accesses the websites. You may change your public profile information at any time.

Testimonials. We collect and display personal testimonials from satisfied customers and users of the Services, as well as other recommendations. With your consent, we may post your testimonial, along with your name, on the Services. If you wish to update or delete your testimonial, you may contact us at [email protected].

3.2.- Information received from third parties.

We may combine personal data we receive from you with personal data we obtain from other sources, such as:

Our authorized resellers or distributors, for example, if you purchase access to the Services through one of these partners. The personal data we may receive includes business contact information, including postal addresses, job titles, email addresses, and phone numbers.

Other third parties, such as email campaigns, marketing partners, publicly available sources, and data providers. The personal data we may receive includes company information, location information, demographic information, and business contact information, including postal addresses, job titles, email addresses, and phone numbers. We may use this information to enhance the information we already maintain about you and improve the accuracy of our records, in addition to other purposes described in this Privacy Policy.

3.3.- Information collected automatically.

Like many other commercial websites, we use certain technologies, such as tools to collect usage data, cookies, web beacons, pixels, and similar technologies, to automatically collect information that may contain personal data as you navigate our websites or use our services or interact with communications we send to you, subject to your consent where required by applicable laws.

Device and usage data.

When users visit our websites, we may track, collect and aggregate information indicating, among other things, which pages of our websites were visited, the order in which they were visited, when they were visited and which hyperlinks were clicked. We also collect information from the URLs from which you link to our websites. The collection of such information may involve logging the IP address, operating system and browser software used by each user of the websites. We may be able to determine from an IP address a user's Internet service provider and the geographic location of his or her point of connectivity.

Third-party widgets.

Some of our Services contain social media widgets and features, such as the Facebook or LinkedIn button. You are the sole person who decides whether you want to press this button and share your personal data with the respective third-party operators of widgets or social networks. These widgets and features collect your IP address, information about the page you visit during your use of the Services, and may set a cookie to enable the feature to function properly. Social media widgets and features are either hosted by a third party or directly within our Services. Your interactions with these features are governed by the privacy policy of the company providing them, and we encourage you to read it before sharing your data with such third parties.

Mailbox integration

Mailbox Integration means an integration of Full Stack Big Data tools with Google (GMail, WorkSpace, Google Cloud) and/or Microsoft (Outlook, Exchange Online, Office365) accounts (collectively and individually referred to as “Mailbox Account”) via API. Some of our tools may ask you for permission to integrate your Mailbox account.

To improve your deletion requests or your experience with disclosure emails for your productivity and monitoring purposes, you may grant us access to your Mailbox account via API only if you voluntarily choose to give us permission to integrate our tools with your email account and choose which email account you want to connect with our tools.

With this integration:

You will be able to compose, send, read and process outreach emails through the interface of a tool.

You will be able to submit requests to remove backlinks that appear unnatural or harmful through the interface of a tool.

We will provide you with information related to your sent emails through the tool interface. We will show you whether your emails were received, opened, and whether there are replies to your emails. We will show you your replies to your email through our tool interface.

After integration, we may store in our database in encrypted form the following information related only to the outreach emails sent by you through the tool interface.

Subject and body text of the initial email.

Please respond to the subject and body of the email.

API Token.

Thread and message identifiers.

Recipient(s) and sender of emails.

Metadata: Time/day of sending, delivery, opening, reply, and email status.

Notwithstanding anything to the contrary contained herein, we will use data received through the Email Box Integration only to provide you with the features mentioned above in order to enhance your email experience for productivity and monitoring purposes. We may also transfer data received through the Email Box Integration as necessary to comply with applicable law or as part of a merger, acquisition, or asset sale with notice to users. All other transfers or sales of user data received through the Email Box Integration are prohibited.

We will not use the data received through the email box integration for any other purpose except to provide you with services within our tools, specifically we will not use the data received through the email box integration for any advertising purposes, including retargeting, personalized or internet-based advertising.

All data received via the email mailbox integration will be processed solely at the software level.

We will allow a person to read data received through the email box integration only if:

First it gives us affirmative agreement for specific messages.

This is necessary for security reasons (such as investigating a bug or abuse).

It is necessary to comply with applicable law; or

Our use is limited to internal operations and data received through the email inbox integration (including referrals) has been aggregated and truly anonymized.

You can revoke your permission and access to your mailbox account at any time by clicking on the “bin” icon next to the mailbox mention within the tool. You can delete all your previous emails available due to the integration by deleting the project in the tool during the revocation process, or by sending us the corresponding request. As soon as you revoke access, we will delete your mailbox token that allowed us to perform the functions mentioned above and stop monitoring your emails immediately.

For the purposes of this clause, data received through the email box integration means raw data, aggregated data, anonymized data or derived data.

In the event of a conflict between the terms of this clause and the terms of the Privacy Policy, the provisions of this clause shall prevail with respect to data received through the email box integration.

Cookies and similar technologies.

Google Analytics. The Services use Google Analytics, a web analytics service provided by Google Ireland Limited (Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland). Use includes the “Universal Analytics” operating mode. This facilitates the assignment of data, sessions and interactions across multiple devices to a pseudonymous user ID and thus the analysis of a user’s activities across all devices.

YouTube API. Full Stack Big Data uses YouTube API services. If you are using our Services, by accepting our Privacy Policy, you hereby also certify that you have read and agree to the YouTube General Terms of Service (https://www.youtube.com/t/terms) and the Google Privacy Policy (https://www.youtube.com/t/terms) and the Google Privacy Policy (https://policies.google.com/privacy?hl=en). In addition to the normal procedure for deleting stored data, you can revoke access to your data via the Google security settings page at https://myaccount.google.com/permissions?pli=1.

Google Maps API. Full Stack Big Data uses the Google Maps API services. If you use our Services, by agreeing to our Privacy Policy, you hereby also certify that you have read and agree to the Google Maps/Google Earth Additional Terms of Service at https://maps.google.com/help/terms_maps/ ; and the Google Privacy Policy at https://www.google.com/policies/privacy/ . In addition to the normal procedure for deleting stored data, you can revoke access to your data via the Google security settings page at https://myaccount.google.com/permissions?pli=1.

Conversion Tags. If you arrive at our website via our partner’s referral link as described in our affiliate program, we may use conversion tags, provided by Conversant LLC (“CJ Conversion Tags”), in order to properly attribute our partner’s marketing activity and our affiliate program performance. You will receive notice about our use of cookies and similar technologies during your first visit to our partner’s website, including a request for your consent to use CJ Conversion Tags. You are the sole person who decides whether you wish to grant this permission and you may revoke your permission at any time by contacting us at [email protected]. CJ Conversion Tags collects the following data related to the order and/or form completed on our website:

Unique order ID.

Quantity of each product purchased.

Price of each product purchased.

Transaction currency.

Discount amount (if applicable).

Coupon code used (if applicable).

Marketing channel to which the sale is attributed and timestamp of the last click.

Dynamic CJ event click token captured on landing page URL.

The processing of such data is also subject to Conversant's Privacy Policy. You may revoke your permission to process the data for the purposes described above by sending an email to [email protected].

We and our partners may use other cookies and similar technologies to collect information about your use of our websites and the Services, and for other marketing purposes as described in our Cookie Policy. For more information about our use of cookies and similar technologies, and your choices regarding such use, please see our Cookie Policy.

4.- HOW WE USE YOUR INFORMATION

We use the personal data we collect, described above, as follows:

To provide the services and related support, process transactions, manage your user account and respond to your requests. This is necessary to perform the contract we are about to enter into or have entered into with you.

To the extent permitted by applicable law and for certain legitimate interests, including:

If we have not entered into a contract with you, to operate and manage our websites, to provide you with the content you access and request (for example, to download content from our websites) and to respond to your requests for our services (including sharing your personal data with our resellers as necessary to respond to your request for the services efficiently and to facilitate the sale of our services, as described in the “How We Share Your Personal Data” section below).

To manage our relationship with you, which includes sending you administrative information, for example, information about the website and changes to our terms, conditions and policies, information about our own products and services that may be of interest to you and responding to your requests or communicating with you.

Analyze your preferences, interests, and behavior (such as your use of and interactions with our websites and services) to identify insights, trends, and correlations. This allows us to improve your experience with our services by providing you with more relevant content and service offerings and helps us improve our services (including our service functionality, product features, and usability) and develop new products and services.

For other internal business purposes, such as data analysis, benchmarking, audits, conducting research, analysis, studies or surveys and identifying usage trends. To prevent fraud or criminal activity, misuse of our products or services and to ensure the security of our IT systems, architecture and networks.

To (a) comply with legal obligations and legal process; (b) respond to requests from public and government authorities, including public and government authorities outside your country of residence; (c) enforce our Terms of Service; (d) protect our operations; (e) protect our rights, privacy, property safety and/or that of you or others; and (f) allow us to pursue available remedies or limit the damages that we may sustain.

If you ask us to delete your data or remove it from our marketing lists and we must comply with your request, we will retain basic data to identify you and prevent further unwanted processing.

For marketing and advertising, including sending you updates and information about our new products and services, upcoming events or other promotions or news, including by email or push notification, as permitted by law.

Where required by law, we will only send you marketing information if you give us your consent at the time you provide us with your personal data. Otherwise, it is in our legitimate business interest to send such information. You may opt out of receiving our marketing communications as described in the “Opting out of marketing communications” section below.

We engage our advertising partners, including third-party advertising companies and social media companies, to display advertisements on the web. These companies may use cookies and similar technologies to collect information (including the automatically collected data described above) about your interactions over time on our services, our communications, and other online services, and use that information to serve online advertisements that they believe will be of interest to you. Where required by law, we will conduct such advertising activities on the basis of your consent; otherwise, engaging in such activities is in our legitimate business interests. Please see our Cookie Policy for more information.

5.- HOW WE DISCLOSE YOUR PERSONAL DATA

Full Stack Big Data will not sell, rent, lease or otherwise provide your personal data to others except to provide you with the products and services you request and as described in more detail below, or with your permission or as required by applicable law.

Service Providers. We may employ other companies and individuals to perform tasks on our behalf, meaning they help us provide our services. In particular, we use third-party providers for payment processing, fraud prevention and risk assessment, hosting and other information technology services, email communication and customer support services, data and analytics providers, marketing, advertising and investor relations. Following our instructions, these parties may process your personal data while providing the relevant services to us.

Affiliates. We may disclose your data to our affiliates for administrative purposes; to help provide our services (such as providing engineering services) and related customer support or to perform sales and marketing activities on our behalf. For example, if you request information about a company or service from a Full Stack Big Data company, we may pass your personal data relevant to that request to another Full Stack Big Data company to enable it to properly respond to your request.

Resellers or Distributors, Affiliates or Other Third Parties. When you request services from us or inquire about services, we may share your personal data, such as first name, last name and email address, with our resellers, authorized distributors, Affiliates and other third parties as necessary to respond to your request for our services in an efficient manner and to facilitate the sale of our services and such third parties' own marketing services. These third parties will process your personal data as independent companies/data controllers and in accordance with their privacy policies. Please refer to the applicable reseller's privacy policy for information about the reseller's privacy practices.

Social Media Sites. Where permitted by applicable law or with your consent where required by law, we may use certain limited personal data about you, such as your email address, to hash and share it with social media websites, such as Facebook, LinkedIn, or Google, to generate leads, drive traffic to our websites, or otherwise promote our products or services. The social media websites with which we may share your personal data are not controlled or monitored by us. Therefore, any questions about how your social media website service provider processes your personal data should be directed to that provider.

Business Transfers. If we are involved in a merger, acquisition, financial due diligence, reorganization, bankruptcy, receivership, sale of all or a portion of our assets, or transition of a service to another provider, your personal data and other information may be transferred to a successor or affiliate as part of that transaction.

Legal Requirements. We may share your personal data so that we can comply with a legal obligation to which we are subject, protect and defend the rights or property of Full Stack Big Data, act in urgent circumstances to protect your personal safety or that of the public, or protect Full Stack Big Data against legal liability. For example, where we are required to share your personal data with regulatory bodies that govern our work and services; government departments such as law enforcement, court orders; financial institutions; external auditors; etc.

6.- DATA RETENTION

We retain your personal data for as long as reasonably necessary to provide the services and carry out the transactions you have requested, comply with our legal obligations, or for other legitimate business purposes, such as maintaining business and financial records, resolving disputes, maintaining security, detecting and preventing fraud and abuse, and enforcing our agreements. After the applicable retention period, your personal data will be anonymized or deleted.

7.- HOW WE PROTECT YOUR PERSONAL DATA

We have implemented physical, technical and administrative security measures designed to protect the confidentiality of the personal data we process. However, the Internet cannot be guaranteed to be 100% secure and we cannot ensure or warrant the security of any personal data you provide to us. It is your responsibility to protect the security of your login information.

If you know or suspect that your personal data has been lost, stolen, misappropriated or otherwise compromised, or in the event of any actual or suspected unauthorized use of your Full Stack Big Data account, please contact us immediately by email at [email protected].

8.- INTERNATIONAL TRANSFERS OF PERSONAL DATA.

Full Stack Big Data SL is based in Spain and other members of our group are based in countries outside the EEA or the UK (please read the Affiliates section above for more information). If you access our websites and Services from the EEA, the UK or other regions with laws governing data collection and use, please note that in connection with our business and for administrative, management and legal purposes, we may transfer your personal data from the country in which you reside to Full Stack Big Data SL in Spain and to other members of our group in the jurisdictions in which our affiliates are established and to our service providers in Spain. These countries may have less stringent or different data protection laws than the laws in force in the country in which you are located.

When we transfer your personal data as described above, we will take steps to ensure that your personal data receives appropriate security protection where it is processed and that your rights continue to be protected in accordance with applicable data protection law, including through the use of Standard Contractual Clauses approved by the European Commission. In some cases, transfers of your personal data to us are necessary to perform the agreement we have entered into or are about to enter into with you. If you would like to receive further information about the security measures we implement as described above, please contact us as set out below.

9.- ADDITIONAL FULL STACK BIG DATA WEBSITES

If you purchase our products from demo.fullstackbigdata.com or some other website we make available to you, we may collect some additional personal data that you provide to us in order to complete your order, such as your billing address, delivery address, email address, telephone number, details about payments to and from you and other details of the products you have purchased from us. The legal basis for such processing is the performance of the contract between you and Full Stack Big Data.

We may share your personal information collected during your use of the demo.fullstackbigdata.com access we make available to you with hosting, payment and delivery service providers. For example, we use the Orange Espagne, SAU commercial service to market our solutions to its customers using demo.fullstackbigdata.com.

10.- PRIVACY RIGHTS AND OPTIONS

Opting Out of Marketing Communications. You may opt out of receiving emails and other marketing-related communications by following the unsubscribe or opt-out instructions in the communications you receive from us or by contacting us as provided in the “Contact Information” section below. You may continue to receive service-related and other non-marketing-related emails.

Opt out of online tracking. You may opt out of third-party cookies as described in our Cookie Policy.

Requests for Personal Data. We offer you choices that affect how we handle personal data that we control. Depending on your location and the nature of your interactions with our services, you may request the following in relation to personal data.

Information about how we have collected and used personal data. We have made this information available to you without your having to request it by including it in this Privacy Policy.

Access to a copy of the personal data we have collected about you. Where appropriate, we will provide the information in a portable, machine-readable and easily usable format.

Correction of personal data that is inaccurate or outdated.

Deletion of personal data that we no longer need to provide the services or for other lawful purposes.

Opt out of having your personal data shared or processed for targeted advertising purposes. To exercise this right, you can visit the “Do Not Sell or Share My Personal Information” link in the footer of our website.

Additional rights, such as to object and request that we restrict our use of personal data and, where appropriate, you may withdraw your consent.

To make a request, please email or write to us as provided in the “Contact Information” section below. We may ask you for specific information to help us confirm your identity. Depending on where you reside, you may have the right to authorize an authorized agent to make requests on your behalf. We will require authorized agents to confirm their identity and authority, in accordance with applicable laws. You have the right to exercise the rights described above without discrimination.

You can also access, review, modify and delete your account profile information by going to your account and editing your information.

Limits on Your Privacy Rights and Choices. In some cases, your choices may be limited, such as where complying with your request would harm the rights of others, our ability to provide a service you have requested, or our ability to comply with our legal obligations and enforce our legal rights. If you are not satisfied with the way we have handled your request, you may make a complaint by contacting us as set out in the “Contact Information” section below. Depending on where you reside, you may have the right to lodge a complaint with a data protection regulator where you live or work, or where you believe a breach has occurred.

11.- CHILDREN

Our Services are not directed to children under the age of 16. We do not knowingly collect personal data from children under the age of 16. If you have reason to believe that a child under the age of 16 has provided us with personal data through the Services, please contact us at [email protected] and we will endeavor to remove that information from our databases.

12.- CONTACT INFORMATION

Full Stack Big Data SL, Smart TAO SL and Taohirata SL are the entities responsible for the processing of your personal data under this Privacy Policy (as joint controllers, where required by applicable law).

If you have any questions or concerns about Full Stack Big Data's Privacy Policy or use of personal data, or if you wish to exercise your rights with respect to your personal data, please contact us by email at our designated request address at [email protected] or by postal mail to:

TOMARIAL, SLP
Av. Aragón (Edif. Europa) 30 1,
46021 Valencia
(Spain)
Attention: TAO Group

FULL STACK BIG DATA, SL
Calle Borrull 26,
46008 Valencia
(Spain)
Attention: FullStackBigData